At YMCA Cheshire we really value your views and opinions and have made positive changes to the way we work by listening to your feedback and suggestions.

The Social Tenant Access to Information Requirements (STAIRs) give social housing tenants the right to request information about the management and performance of their housing provider. This helps promote transparency and accountability, ensuring residents can access information about housing services, policies and how decisions are made.

When we visit your home you are offered the opportunity to give us feedback on how we are doing by way of a resident survey. We also measure our performance against a number of other standards required by the Regulator for Social Housing. We publish all of our data in an annual report. Here are the Results of Tenancy Satisfaction Measures for 2025-26.