YMCA Cheshire
Menu

Close

Find a Service
Banner Image

Got a Suggestion or Complaint?

At YMCA Cheshire, we want to provide the best possible service. To do this, we need to know how you feel about our services and we therefore welcome your comments.

Please complete the form below to submit a suggestion or complaint. Alternatively, please pick up a paper form from Reception or from your Housing Coach. A friend, relative or member of staff will help you complete it if you wish. You will have a response within a week.

If youโ€™re not happy with the response to your complaint, you can write to the Chief Executive Officer; again, youโ€™ll have a response within a week.

Whatever your complaint is, it will be reported to the Board so that the Directors can consider what improvements we could make and whether we need to change any of our policies or procedures.

YMCA Cheshire Residents Suggestions and Complaints

YMCA Cheshire Residents Suggestions and Complaints

Name(Required)
MM slash DD slash YYYY
Time(Required)
:
Service Area(Required)

FAQs

You can:

  • talk to any staff member
  • write it down
  • complete our online form
  • ask someone to help you
  • speak to an advocate (independent person who supports you)

You donโ€™t need to call it a โ€œcomplaintโ€ โ€” just tell us whatโ€™s wrong.

  1. We will listen and take it seriously
  2. We will try to sort it quickly if we can
  3. If it needs more time, we will look into it properly
  4. We will tell you what we decided and what will change
  • We will respond as quickly as possible
  • Usually within 10 working days
  • If it takes longer, we will tell you why

No. Never. You will not be treated differently for speaking up.

Yes โ€” you can:

  • ask staff to help you
  • have a trusted adult with you
  • speak to an independent advocate

You can:

  • Ask for your complaint to be reviewed
  • Speak to your social worker or local authority
  • Contact Ofsted

We use what you tell us to:

  • Make improvements
  • Fix problems
  • Help other young people